Customer Support comparison
Freshdesk vs Help Scout
Our pick: Freshdesk scores 8.3/10 against 8.2/10 for Help Scout. Here's how they differ and which one fits your needs.
VS
At a glance
| Freshdesk | Help Scout | |
|---|---|---|
| Our score | 8.3/10 | 8.2/10 |
| Best for | SMBs, Mid-market support teams | Small and mid-sized teams |
| Type | Helpdesk | Helpdesk |
| Pricing | Free plan | Free trial |
| Starting price | $15/mo | See website |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Launched | 2011 | 2011 |
Key features
Freshdesk
- Ticketing
- Freddy AI agent
- Freddy Copilot
- Omnichannel
- Knowledge base
Help Scout
- Shared inbox
- Docs knowledge base
- Beacon chat
- AI drafts & summaries
- AI Answers
Freshdesk: pros and cons
Pros
- Free plan available
- Good value
Cons
- AI features cost extra
- Reporting less flexible
Help Scout: pros and cons
Pros
- Very easy to use
- Customer-friendly experience
Cons
- Fewer enterprise features
- Limited automation
Verdict: Freshdesk or Help Scout?
Choose Freshdesk if you're smbs or mid-market support teams and value free plan available.
Choose Help Scout if you're small and mid-sized teams and value very easy to use.
Overall we rate Freshdesk slightly higher. Both are worth trying, and at least one has a free plan or trial. See all Customer Support tools for more options.
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