What is Freshdesk?
Freshdesk is a helpdesk from Freshworks with ticketing, omnichannel support and Freddy AI, which offers AI agents, an agent copilot and insights.
Best for: SMBs, Mid-market support teams.
Key features
- Ticketing
- Freddy AI agent
- Freddy Copilot
- Omnichannel
- Knowledge base
Pros and cons
Pros
- Free plan available
- Good value
Cons
- AI features cost extra
- Reporting less flexible
Freshdesk pricing
| Pricing model | Free plan |
|---|---|
| Starting price | $15/mo |
| Platforms | Web, iOS, Android |
| Launched | 2011 |
Prices change often. Check the Freshdesk website for current plans.
Our verdict
Freshdesk scores 8.3/10 in our review. Its biggest strength: free plan available. The main drawback: aI features cost extra. If it isn't the right fit, Salesforce Sales Cloud is the closest alternative.
Freshdesk compared
Frequently asked questions
What is Freshdesk?
Freshdesk is a helpdesk from Freshworks with ticketing, omnichannel support and Freddy AI, which offers AI agents, an agent copilot and insights.
Is Freshdesk free?
Freshdesk has a free plan with limits; paid plans start at $15/mo.
What are the best Freshdesk alternatives?
Popular alternatives include Salesforce Sales Cloud, ElevenLabs, Intercom, Zendesk.
Who is Freshdesk best for?
Freshdesk is best for smbs, mid-market support teams.