Customer Support comparison
Intercom vs Freshdesk
Our pick: Intercom scores 9.1/10 against 8.3/10 for Freshdesk. Here's how they differ and which one fits your needs.
VS
At a glance
| Intercom | Freshdesk | |
|---|---|---|
| Our score | 9.1/10 | 8.3/10 |
| Best for | SaaS companies, Support teams | SMBs, Mid-market support teams |
| Type | Support agents | Helpdesk |
| Pricing | Free trial | Free plan |
| Starting price | $29/mo | $15/mo |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Launched | 2011 | 2011 |
Key features
Intercom
- Fin AI agent
- Helpdesk
- Messenger
- Copilot for agents
- Knowledge base
Freshdesk
- Ticketing
- Freddy AI agent
- Freddy Copilot
- Omnichannel
- Knowledge base
Intercom: pros and cons
Pros
- Industry-leading AI resolution rates
- Polished product
Cons
- Per-resolution AI fees add up
- Expensive for small teams
Freshdesk: pros and cons
Pros
- Free plan available
- Good value
Cons
- AI features cost extra
- Reporting less flexible
Verdict: Intercom or Freshdesk?
Choose Intercom if you're saas companies or support teams and value industry-leading AI resolution rates.
Choose Freshdesk if you're smbs or mid-market support teams and value free plan available.
Overall we rate Intercom slightly higher. Both are worth trying, and at least one has a free plan or trial. See all Customer Support tools for more options.
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