What is Intercom?
Intercom is a customer service platform combining a helpdesk, messenger and Fin, an AI agent that resolves customer questions across chat, email and voice. Fin can also be used on top of other helpdesks.
Best for: SaaS companies, Support teams.
Key features
- Fin AI agent
- Helpdesk
- Messenger
- Copilot for agents
- Knowledge base
Pros and cons
Pros
- Industry-leading AI resolution rates
- Polished product
Cons
- Per-resolution AI fees add up
- Expensive for small teams
Intercom pricing
| Pricing model | Free trial |
|---|---|
| Starting price | $29/mo |
| Platforms | Web, iOS, Android |
| Launched | 2011 |
Prices change often. Check the Intercom website for current plans.
Our verdict
Intercom scores 9.1/10 in our review. Its biggest strength: industry-leading AI resolution rates. The main drawback: per-resolution AI fees add up. If it isn't the right fit, HubSpot Marketing Hub is the closest alternative.
Intercom compared
Frequently asked questions
What is Intercom?
Intercom is a customer service platform combining a helpdesk, messenger and Fin, an AI agent that resolves customer questions across chat, email and voice. Fin can also be used on top of other helpdesks.
Is Intercom free?
Intercom offers a free trial, then paid plans start at $29/mo.
What are the best Intercom alternatives?
Popular alternatives include HubSpot Marketing Hub, Salesforce Sales Cloud, ElevenLabs, Zendesk.
Who is Intercom best for?
Intercom is best for saas companies, support teams.