Customer Support comparison
Zendesk vs Freshdesk
Our pick: Zendesk scores 8.9/10 against 8.3/10 for Freshdesk. Here's how they differ and which one fits your needs.
VS
At a glance
| Zendesk | Freshdesk | |
|---|---|---|
| Our score | 8.9/10 | 8.3/10 |
| Best for | Support teams, Enterprises | SMBs, Mid-market support teams |
| Type | Helpdesk | Helpdesk |
| Pricing | Free trial | Free plan |
| Starting price | $19/mo | $15/mo |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Launched | 2007 | 2011 |
Key features
Zendesk
- Ticketing
- AI agents
- Agent copilot
- Intelligent triage
- Help center
Freshdesk
- Ticketing
- Freddy AI agent
- Freddy Copilot
- Omnichannel
- Knowledge base
Zendesk: pros and cons
Pros
- Mature and scalable
- Huge app marketplace
Cons
- Advanced AI is an add-on
- Can get expensive
Freshdesk: pros and cons
Pros
- Free plan available
- Good value
Cons
- AI features cost extra
- Reporting less flexible
Verdict: Zendesk or Freshdesk?
Choose Zendesk if you're support teams or enterprises and value mature and scalable.
Choose Freshdesk if you're smbs or mid-market support teams and value free plan available.
Overall we rate Zendesk slightly higher. Both are worth trying, and at least one has a free plan or trial. See all Customer Support tools for more options.
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