What is Zendesk?
Zendesk is a leading customer service platform for ticketing, messaging, voice and help centres. Zendesk AI adds autonomous AI agents, agent copilot, intelligent triage and QA.
Best for: Support teams, Enterprises.
Key features
- Ticketing
- AI agents
- Agent copilot
- Intelligent triage
- Help center
Pros and cons
Pros
- Mature and scalable
- Huge app marketplace
Cons
- Advanced AI is an add-on
- Can get expensive
Zendesk pricing
| Pricing model | Free trial |
|---|---|
| Starting price | $19/mo |
| Platforms | Web, iOS, Android |
| Launched | 2007 |
Prices change often. Check the Zendesk website for current plans.
Our verdict
Zendesk scores 8.9/10 in our review. Its biggest strength: mature and scalable. The main drawback: advanced AI is an add-on. If it isn't the right fit, Salesforce Sales Cloud is the closest alternative.
Zendesk compared
Frequently asked questions
What is Zendesk?
Zendesk is a leading customer service platform for ticketing, messaging, voice and help centres. Zendesk AI adds autonomous AI agents, agent copilot, intelligent triage and QA.
Is Zendesk free?
Zendesk offers a free trial, then paid plans start at $19/mo.
What are the best Zendesk alternatives?
Popular alternatives include Salesforce Sales Cloud, ElevenLabs, Intercom, Sprout Social.
Who is Zendesk best for?
Zendesk is best for support teams, enterprises.