Customer Support comparison
Intercom vs Help Scout
Our pick: Intercom scores 9.1/10 against 8.2/10 for Help Scout. Here's how they differ and which one fits your needs.
VS
At a glance
| Intercom | Help Scout | |
|---|---|---|
| Our score | 9.1/10 | 8.2/10 |
| Best for | SaaS companies, Support teams | Small and mid-sized teams |
| Type | Support agents | Helpdesk |
| Pricing | Free trial | Free trial |
| Starting price | $29/mo | See website |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Launched | 2011 | 2011 |
Key features
Intercom
- Fin AI agent
- Helpdesk
- Messenger
- Copilot for agents
- Knowledge base
Help Scout
- Shared inbox
- Docs knowledge base
- Beacon chat
- AI drafts & summaries
- AI Answers
Intercom: pros and cons
Pros
- Industry-leading AI resolution rates
- Polished product
Cons
- Per-resolution AI fees add up
- Expensive for small teams
Help Scout: pros and cons
Pros
- Very easy to use
- Customer-friendly experience
Cons
- Fewer enterprise features
- Limited automation
Verdict: Intercom or Help Scout?
Choose Intercom if you're saas companies or support teams and value industry-leading AI resolution rates.
Choose Help Scout if you're small and mid-sized teams and value very easy to use.
Overall we rate Intercom slightly higher. Both are worth trying, and at least one has a free plan or trial. See all Customer Support tools for more options.
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