Customer Support comparison
Zendesk vs Help Scout
Our pick: Zendesk scores 8.9/10 against 8.2/10 for Help Scout. Here's how they differ and which one fits your needs.
VS
At a glance
| Zendesk | Help Scout | |
|---|---|---|
| Our score | 8.9/10 | 8.2/10 |
| Best for | Support teams, Enterprises | Small and mid-sized teams |
| Type | Helpdesk | Helpdesk |
| Pricing | Free trial | Free trial |
| Starting price | $19/mo | See website |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Launched | 2007 | 2011 |
Key features
Zendesk
- Ticketing
- AI agents
- Agent copilot
- Intelligent triage
- Help center
Help Scout
- Shared inbox
- Docs knowledge base
- Beacon chat
- AI drafts & summaries
- AI Answers
Zendesk: pros and cons
Pros
- Mature and scalable
- Huge app marketplace
Cons
- Advanced AI is an add-on
- Can get expensive
Help Scout: pros and cons
Pros
- Very easy to use
- Customer-friendly experience
Cons
- Fewer enterprise features
- Limited automation
Verdict: Zendesk or Help Scout?
Choose Zendesk if you're support teams or enterprises and value mature and scalable.
Choose Help Scout if you're small and mid-sized teams and value very easy to use.
Overall we rate Zendesk slightly higher. Both are worth trying, and at least one has a free plan or trial. See all Customer Support tools for more options.
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