Customer Support comparison
Intercom vs Zendesk
Our pick: Intercom scores 9.1/10 against 8.9/10 for Zendesk. Here's how they differ and which one fits your needs.
VS
At a glance
| Intercom | Zendesk | |
|---|---|---|
| Our score | 9.1/10 | 8.9/10 |
| Best for | SaaS companies, Support teams | Support teams, Enterprises |
| Type | Support agents | Helpdesk |
| Pricing | Free trial | Free trial |
| Starting price | $29/mo | $19/mo |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Launched | 2011 | 2007 |
Key features
Intercom
- Fin AI agent
- Helpdesk
- Messenger
- Copilot for agents
- Knowledge base
Zendesk
- Ticketing
- AI agents
- Agent copilot
- Intelligent triage
- Help center
Intercom: pros and cons
Pros
- Industry-leading AI resolution rates
- Polished product
Cons
- Per-resolution AI fees add up
- Expensive for small teams
Zendesk: pros and cons
Pros
- Mature and scalable
- Huge app marketplace
Cons
- Advanced AI is an add-on
- Can get expensive
Verdict: Intercom or Zendesk?
Choose Intercom if you're saas companies or support teams and value industry-leading AI resolution rates.
Choose Zendesk if you're support teams or enterprises and value mature and scalable.
Overall we rate Intercom slightly higher. Both are worth trying, and at least one has a free plan or trial. See all Customer Support tools for more options.
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