What is LiveChat?
LiveChat is a live chat tool for customer service and sales with canned responses, routing and AI features for drafting replies. It pairs with ChatBot from the same company for automation.
Best for: Support teams, E-commerce.
Key features
- Live chat
- AI reply suggestions
- Routing
- E-commerce integrations
- Reports
Pros and cons
Pros
- Polished agent experience
- Large integration library
Cons
- Per-agent pricing
- AI automation needs ChatBot add-on
LiveChat pricing
| Pricing model | Free trial |
|---|---|
| Starting price | $20/mo |
| Platforms | Web, iOS, Android, Mac, Windows |
| Launched | 2002 |
Prices change often. Check the LiveChat website for current plans.
Our verdict
LiveChat scores 7.9/10 in our review. Its biggest strength: polished agent experience. The main drawback: per-agent pricing. If it isn't the right fit, HubSpot Marketing Hub is the closest alternative.
Frequently asked questions
What is LiveChat?
LiveChat is a live chat tool for customer service and sales with canned responses, routing and AI features for drafting replies. It pairs with ChatBot from the same company for automation.
Is LiveChat free?
LiveChat offers a free trial, then paid plans start at $20/mo.
What are the best LiveChat alternatives?
Popular alternatives include HubSpot Marketing Hub, Salesforce Sales Cloud, ElevenLabs, Intercom.
Who is LiveChat best for?
LiveChat is best for support teams, e-commerce.