What is Tidio?
Tidio combines live chat, a helpdesk and Lyro, an AI agent that answers customer questions from your knowledge base. It is popular with small e-commerce stores.
Best for: Small businesses, E-commerce.
Key features
- Live chat
- Lyro AI agent
- Helpdesk
- Chatbot flows
- Shopify integration
Pros and cons
Pros
- Easy setup
- Affordable for SMBs
Cons
- Lyro conversations capped
- Limited advanced reporting
Tidio pricing
| Pricing model | Free plan |
|---|---|
| Starting price | $29/mo |
| Platforms | Web, iOS, Android |
| Launched | 2013 |
Prices change often. Check the Tidio website for current plans.
Our verdict
Tidio scores 8.1/10 in our review. Its biggest strength: easy setup. The main drawback: lyro conversations capped. If it isn't the right fit, HubSpot Marketing Hub is the closest alternative.
Tidio compared
Frequently asked questions
What is Tidio?
Tidio combines live chat, a helpdesk and Lyro, an AI agent that answers customer questions from your knowledge base. It is popular with small e-commerce stores.
Is Tidio free?
Tidio has a free plan with limits; paid plans start at $29/mo.
What are the best Tidio alternatives?
Popular alternatives include HubSpot Marketing Hub, Salesforce Sales Cloud, ElevenLabs, Intercom.
Who is Tidio best for?
Tidio is best for small businesses, e-commerce.