What is Zoho CRM?
Zoho CRM is a widely used CRM for small and mid-sized businesses with automation, analytics and the Zia AI assistant for predictions, anomaly detection and writing. It integrates with the wider Zoho suite.
Best for: SMBs.
Key features
- Sales automation
- Zia AI
- Analytics
- Omnichannel
- Zoho ecosystem
Pros and cons
Pros
- Great value
- Broad Zoho suite integration
Cons
- UI can feel cluttered
- Customisation takes effort
Zoho CRM pricing
| Pricing model | Free plan |
|---|---|
| Starting price | $14/mo |
| Platforms | Web, iOS, Android |
| Launched | 2005 |
Prices change often. Check the Zoho CRM website for current plans.
Our verdict
Zoho CRM scores 8.2/10 in our review. Its biggest strength: great value. The main drawback: uI can feel cluttered. If it isn't the right fit, Semrush is the closest alternative.
Frequently asked questions
What is Zoho CRM?
Zoho CRM is a widely used CRM for small and mid-sized businesses with automation, analytics and the Zia AI assistant for predictions, anomaly detection and writing. It integrates with the wider Zoho suite.
Is Zoho CRM free?
Zoho CRM has a free plan with limits; paid plans start at $14/mo.
What are the best Zoho CRM alternatives?
Popular alternatives include Semrush, HubSpot Marketing Hub, Salesforce Sales Cloud, Ahrefs.
Who is Zoho CRM best for?
Zoho CRM is best for smbs.