What is Decagon?
Decagon builds AI customer service agents that handle chat, email and voice conversations and take actions in business systems. Teams define behaviour using agent operating procedures.
Best for: Enterprise support teams.
Key features
- AI agents
- Agent operating procedures
- Voice & chat
- Analytics
- Integrations
Pros and cons
Pros
- Strong enterprise traction
- Flexible agent logic
Cons
- Enterprise pricing
- Implementation needed
Decagon pricing
| Pricing model | Contact sales |
|---|---|
| Starting price | See website |
| Platforms | Web |
| Launched | 2023 |
Prices change often. Check the Decagon website for current plans.
Our verdict
Decagon scores 8.2/10 in our review. Its biggest strength: strong enterprise traction. The main drawback: enterprise pricing. If it isn't the right fit, Salesforce Sales Cloud is the closest alternative.
Frequently asked questions
What is Decagon?
Decagon builds AI customer service agents that handle chat, email and voice conversations and take actions in business systems. Teams define behaviour using agent operating procedures.
Is Decagon free?
No. Decagon is a paid tool.
What are the best Decagon alternatives?
Popular alternatives include Salesforce Sales Cloud, ElevenLabs, Intercom, Zendesk.
Who is Decagon best for?
Decagon is best for enterprise support teams.