What is Gorgias?
Gorgias is a helpdesk built for e-commerce that pulls order data into tickets and automates support with an AI agent. It handles order tracking, returns and pre-sales questions.
Best for: E-commerce brands.
Key features
- Shopify integration
- AI Agent
- Macros & rules
- Social & chat
- Revenue tracking
Pros and cons
Pros
- Excellent for Shopify stores
- Automates common order questions
Cons
- Ticket-based pricing
- Less suited outside e-commerce
Gorgias pricing
| Pricing model | Paid |
|---|---|
| Starting price | $10/mo |
| Platforms | Web, iOS, Android |
| Launched | 2015 |
Prices change often. Check the Gorgias website for current plans.
Our verdict
Gorgias scores 8.3/10 in our review. Its biggest strength: excellent for Shopify stores. The main drawback: ticket-based pricing. If it isn't the right fit, Shopify is the closest alternative.
Frequently asked questions
What is Gorgias?
Gorgias is a helpdesk built for e-commerce that pulls order data into tickets and automates support with an AI agent. It handles order tracking, returns and pre-sales questions.
Is Gorgias free?
No. Gorgias is a paid tool starting at $10/mo.
What are the best Gorgias alternatives?
Popular alternatives include Shopify, Salesforce Sales Cloud, ElevenLabs, Wix.
Who is Gorgias best for?
Gorgias is best for e-commerce brands.