What is Kustomer?
Kustomer is a customer service CRM that organises support around customer timelines rather than tickets. AI agents and copilots automate conversations and assist human agents.
Best for: Consumer brands, Enterprise support.
Key features
- Customer timeline
- AI agents
- Agent copilot
- Omnichannel
- Workflows
Pros and cons
Pros
- Rich customer context
- Strong omnichannel
Cons
- Enterprise pricing
- Setup effort
Kustomer pricing
| Pricing model | Contact sales |
|---|---|
| Starting price | See website |
| Platforms | Web |
| Launched | 2015 |
Prices change often. Check the Kustomer website for current plans.
Our verdict
Kustomer scores 7.8/10 in our review. Its biggest strength: rich customer context. The main drawback: enterprise pricing. If it isn't the right fit, Salesforce Sales Cloud is the closest alternative.
Frequently asked questions
What is Kustomer?
Kustomer is a customer service CRM that organises support around customer timelines rather than tickets. AI agents and copilots automate conversations and assist human agents.
Is Kustomer free?
No. Kustomer is a paid tool.
What are the best Kustomer alternatives?
Popular alternatives include Salesforce Sales Cloud, ElevenLabs, Intercom, Zendesk.
Who is Kustomer best for?
Kustomer is best for consumer brands, enterprise support.