What is Help Scout?
Help Scout is a help desk built around a shared inbox, knowledge base and live chat. AI features draft replies, summarise threads and answer customers through AI Answers.
Best for: Small and mid-sized teams.
Key features
- Shared inbox
- Docs knowledge base
- Beacon chat
- AI drafts & summaries
- AI Answers
Pros and cons
Pros
- Very easy to use
- Customer-friendly experience
Cons
- Fewer enterprise features
- Limited automation
Help Scout pricing
| Pricing model | Free trial |
|---|---|
| Starting price | See website |
| Platforms | Web, iOS, Android |
| Launched | 2011 |
Prices change often. Check the Help Scout website for current plans.
Our verdict
Help Scout scores 8.2/10 in our review. Its biggest strength: very easy to use. The main drawback: fewer enterprise features. If it isn't the right fit, Salesforce Sales Cloud is the closest alternative.
Help Scout compared
Frequently asked questions
What is Help Scout?
Help Scout is a help desk built around a shared inbox, knowledge base and live chat. AI features draft replies, summarise threads and answer customers through AI Answers.
Is Help Scout free?
Help Scout offers a free trial.
What are the best Help Scout alternatives?
Popular alternatives include Salesforce Sales Cloud, ElevenLabs, Intercom, Zendesk.
Who is Help Scout best for?
Help Scout is best for small and mid-sized teams.